Company

Trusted by Europe’s leading retail networks.

cWatch is a company delivering technology solutions, hardware and software, to retail chains.

We connect store teams, equipment and in-store events in one system, so every customer gets help, every task gets done and every store in the network works to the same standard. Already deployed across 500+ stores and trusted by leading brands in DIY, electronics, sport, furniture and grocery.

Trusted by over 40,000 store associates in 11 countries

  • XXXLutz
  • MediaMarkt
  • Decathlon
  • Carrefour
  • Delhaize
  • SPAR
  • Intersport
  • Marks & Spencer
Why we exist

Retail margins are won through better execution across every store.

For large retail networks, profitability is determined by thousands of small daily moments. Every missed interaction, delayed response or operational blind spot directly impacts sales, labour efficiency and margin. Most retail technologies solve only one isolated problem. cWatch is built differently. We combine the three operational levers that have the biggest impact on store profitability.

GARDENTOOLS12EntrancePaint aisleGarden centreKitchen and bathroom planningWardrobe showroomInfo deskCheckoutsTools and hardwareFelixEvaMartaClaraTomAnna
BAKERYDAIRYTomMiaClaraJanLukasFelixAnnaBakery ovensCold roomsCamerasMeat counterRVMsCustomer service deskSelf-checkoutsDelivery rampStore know-howanswers on the wrist

Tap a point on the map to send its alert to the watch.

What we deliver

Three levers with the biggest impact on store profitability.

Conversion growth

Helping customers find, decide and buy faster, even when staff availability is limited - minimizing missed sales and increasing conversion from existing traffic.

Commercial impact
+3-8%conversion uplift
+6-15%sales with advice

Operational excellence

Giving store teams a system they like working with - 4 in 5 store associates want to keep using it after the pilot - that improves daily execution, staff coordination and store standards at scale.

Operational impact
+2.5-4%staff efficiency
4 in 5store associates keep cWatch after the pilot

Revenue protection

Protecting store sales from avoidable revenue loss caused by reverse vending machine downtime, customer walkouts and shrinkage.

Revenue impact
+2-5%revenue uplift per store
< 15 savg. staff response to a call or alert
Why cWatch

A proven system that works in the store from day one.

cWatch delivers measurable results across 500+ stores, combining purpose-built wearable hardware with a proprietary retail operating system. 4 in 5 store associates want to keep working with cWatch after the pilot, and the rollout adds no work for your IT team.

+3-8%conversion, as customers get help anywhere in the store
< 15 saverage response to a customer call
+6-15%sales to customers served by an associate
10:24On shift
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Leadership

Built by operators who understand retail.

cWatch was founded in 2019 by a team with deep experience in retail operations, enterprise technology and multi-store execution. Today 20 people across our offices in France and Poland support retail chains in 500+ stores across Europe, from the first pilot to network-wide rollout.

2019Founded
20People on the team
500+Stores across Europe
Map of Europe showing the countries where cWatch works and its offices in Paris and Wrocław
Portrait of Łukasz Krupski, CEO of cWatch

Łukasz Krupski

CEO

Lukasz grew up in a family retail business and has 14 years of experience leading innovative tech projects in the industry, giving him a strong practical understanding of retail processes.

Portrait of Krzysztof Bańka, Enterprise Business Development Manager CEE at cWatch

Krzysztof Bańka

Enterprise Business Development Manager CEE

Krzysztof has 10 years of experience in sales and has been with cWatch for several years. His exceptional ability to build authentic, lasting relationships has helped him win partnerships with leading retail chains at the highest decision-making level.

Portrait of Adrien Gauduchon, Sales Director France at cWatch

Adrien Gauduchon

Sales Director France

Adrien has 10 years of experience in marketing and sales of innovative solutions, helping French retailers implement cWatch and optimize processes for growth.

Scale

Built for fast validation.

From a free 30-day pilot to rollouts across 500+ stores, we removed the barriers that kill most retail tech projects.

Plug & Play

Devices arrive configured and charged within 10 days.

No IT burden

Operates independently of complex legacy IT integrations.

One-shift onboarding

About 30 minutes of training, and the team works with cWatch on the same shift.

Fast validation

A free 30-day pilot shows results on your own data before you decide on the scale.

Ready to see cWatch in your stores?

Free 30-day pilot in up to 3 stores. Devices in 10 days, team live in one shift, results measured before and after. Book a 30-minute demo. No IT project.