Case study
5 min read
Decathlon Magnolia faced challenges in providing quick customer service, especially during busy times such as weekends and peak shopping days. Employees were often occupied with tasks, making it difficult to attend to every customer immediately.
Traditional communication methods between staff members were not always efficient either, leading to delays and reduced productivity.
cWatch was implemented to address these challenges. With just one click, employees can quickly communicate with each other, improving responsiveness to customer needs.
cPanels allow for immediate customer assistance without waiting for an employee to become available, especially during high-traffic periods.
30
cWatches
2
cPanels
cDashboard
cWatch cut the waiting time for customers. When somebody needs assistance, an employee responds instantly through the device instead of walking off to find a colleague.
The technology also carries communication between departments, so checking product availability or handing over a task is a matter of seconds.
A question from the shop floor gets an answer on the wrist at Decathlon Magnolia.
Communication and coordination between employees improved drastically, so tasks are completed faster and customers get help without unnecessary wait times.
Employees provide quicker, more personalized service, and customers leave the store feeling they were treated with care and respect.
Short, direct messages travel across the store, which improves workflow and makes sure no task or request is overlooked.
Devices are shared between employees and picked up by the next shift, so nobody is left without the tool; if one fails, the service is quick.
cWatch removes the need for phone calls between customers and employees, creating a more approachable, immediate connection.
cWatch has significantly transformed Decathlon Magnolia’s operations, improving internal communication and providing customers with faster, more efficient service.
By implementing this technology, the store has been able to increase employee productivity, enhance customer satisfaction, and stay competitive in a fast-paced retail environment.
“For me, cWatch is primarily an enhancement in work efficiency, constant contact with people, and the ability to provide immediate service to our customers. It removes barriers, increases productivity, and makes our workday much more effective.”
Maciej Siwek
Operational Leader, Decathlon
Clients
Explore more insights on retail execution and store performance.
Florian’s ten-person team swapped phone calls for one device each, plus a cButton paging tablet for customer requests.
Read case study
Patryk Górnicki’s 1,200 m² DIY store in Brzeg Dolny ended the walkie-talkie noise and moved 24 staff to direct messages.
Read case study
Franchisee Steven Willems swapped bulky walkie-talkies and uncomfortable headsets for targeted messaging across 2,504 m².
Read case study
Start with a free 30-day pilot - no commitment, no IT project, no risk.
