Up to 5% revenue uplift across stores from existing traffic

cWatch helps retailers increase conversion by reducing missed sales opportunities on the shop floor, deliver consistent customer assistance beyond staff limitations, and convert out-of-stock demand through endless aisle sales.

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Trusted by leading retail brands

XXXLutz
MediaMarkt
Decathlon
Carrefour
Intermarché
Delhaize
Penny
SPAR
Sport 2000
Dunnes Stores
Marks & Spencer

3-8%

higher conversion rate across stores

+2-5%

revenue uplift across store

+12 pts

average NPS improvement

Based on pilot and rollout results across 500+ stores in furniture, electronics and sports retail across Europe

Problem

Your store is full of customers. But many of them never buy.

Sales are lost silently, every day. These are the 3 key moments when your sales slips away.

Customers are ready to buy, but don't get the support they need

  • Customers cannot quickly locate products or verify availability
  • Staff are unavailable during key decision moments
  • Customers leave without purchasing despite clear buying intent
Customer looking for help in a hardware store aisle with no staff in sight
Confused store associate unable to help a customer choose a TV

Product expertise is inconsistent across stores

  • Service quality depends on individual employee knowledge
  • Complex categories create hesitation and abandoned purchases
  • Upselling and cross-selling opportunities are off-system and frequently missed

Out-of-stock products lead directly to lost sales

  • Customers cannot purchase the product during the store visit
  • Most unavailable products are never converted into alternative orders
  • Customers continue their purchase with competitors or e-commerce
Man checking his phone in an electronics aisle with a product out of stock

Potential revenue loss from missed in-store conversion

up to 30%

of customers leave stores empty-handed

up to 40%

of out-of-stock demand is typically lost to competitors or e-commerce

Missed advisory and upsell opportunities

reduce basket value and conversion

Solution

cWatch addresses the critical in-store friction points that silently erode sales, increasing conversion and revenue from existing store traffic.

Customer tapping a cWatch tablet to call for assistance as a staff member approaches

Instant staff response during key conversion moments

  • Customers call for assistance exactly where and when they need it - no searching for staff
  • Every customer request is captured and acted on, ensuring no sales opportunity is missed
  • Store teams handle more customer interactions without increasing headcount

AI-powered customer guidance at the point of need

  • Customers instantly receive product guidance, navigation and comparisons through voice-enabled AI assistance
  • Product discovery and advisory become available even when staff are busy
  • Customers receive consistent support across every store location
Close-up of a hand using the cWatch AI assistant on a tablet screen
Customer scanning a QR code on a cWatch tablet to order an out-of-stock bathroom fixture

Endless aisle conversion for unavailable products

  • Customers instantly see whether unavailable products can be ordered from central stock
  • QR-based ordering enables fast home delivery directly from the store
  • Retailers recover sales that would otherwise be lost due to stock limitations

From missed opportunities to higher conversion and stronger margins

3-8%

higher conversion rate across stores

+2-5%

revenue uplift across store

+12 pts

average NPS improvement

Based on pilot and rollout results across 500+ stores in furniture, electronics and sports retail across Europe

USP

cWatch delivers proven in-store conversion growth without operational complexity

  • The only proven in-store conversion platform for large retail chains, combining AI customer assistance, instant staff response and endless aisle sales support across the entire in-store buying journey
  • Built for rapid operational rollout across large retail networks without major CAPEX, complex IT transformation projects or additional labour costs
  • Strengthens large-scale omnichannel and customer app investments already made by leading retail chains by extending digital customer engagement directly into the physical store experience for every customer demographic
Customer using the cWatch AI assistant on a tablet in the bicycle department of a sporting goods store, while a staff member helps another customer in the background

Segments

Built for retail environments where customer assistance drives conversion

DIY & home improvement

Increase conversion by ensuring customers get the right guidance at the right moment

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Consumer electronics

Turn product complexity into higher conversion through instant customer support

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Furniture & home decor

Support high-value purchase decisions with timely assistance and expert guidance

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Sporting goods

Ensure fast, informed decisions with immediate access to product expertise

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Pilot and rollout

Start with a risk-free pilot

Free 30-day pilot in 3 stores

  • Measure impact before network rollout
  • Scale to 1,000+ locations
  • Staff onboarding within one shift
  • No complex IT implementation
cWatch staff member wearing a branded polo shirt checking a notification on a cWatch smartwatch

See how leading retailers drive up to 5% revenue uplift across stores from existing traffic.

Book a 30-min ROI demo
Product shot of the cWatch tablet and cWatch smartwatch
Product shot of the cWatch tablet and cWatch smartwatch