In furniture retail, sales are most often lost when customers do not receive immediate support at key purchase decision moments, cannot quickly locate selected items in self-service zones, or abandon the purchase when the product is unavailable in-store. Because purchases are often high-value and considered, missed support at the decision point directly impacts conversion and basket value.
cWatch
How cWatch solves it
At the decision point, the customer requests assistance via the cWatch call point. The assigned associate receives the alert instantly on the cWatch worn on their wrist and arrives directly at the location, while the customer sees who is coming and the estimated waiting time on screen.
Customer
Employee
Business benefit
Immediate support at the key decision moment, reducing walk-outs and improving conversion in high-value purchases.
How cWatch solves it
Using voice communication, the customer describes the wardrobe requirements to the virtual advisor: room dimensions, door type, storage needs and budget. Within seconds, the screen displays a clear configuration proposal: wardrobe dimensions, sliding or hinged doors, internal modules, estimated total basket value and product locations.
AI Assistant
Business benefit
Advisory that converts complex purchase decisions and increases basket value through full wardrobe configurations.
How cWatch solves it
Through voice communication with the virtual advisor, the customer asks where the selected item is located. Within seconds, the screen displays the exact aisle, rack and bin location, then guides the customer step by step to the product pickup point.
AI Assistant
Business benefit
Faster product retrieval, shorter checkout path and fewer abandoned purchases caused by warehouse complexity.
How cWatch solves it
The customer checks the product on the virtual advisor and sees that it is not available in-store, but can be delivered home the next day. The customer scans the QR code, enters delivery details and completes the order on the spot with payment on delivery.
AI Assistant
Business benefit
Recovery of 20–40% of otherwise lost sales from out-of-stock situations.
How cWatch solves it
At the pickup point, the customer enters the order number on the screen. The assigned associate receives the request instantly on their wrist device and prepares the handover, while the customer sees who is handling the order and the estimated pickup time.
Customer
Employee
Business benefit
Faster omnichannel fulfillment and better customer experience.
Results
What furniture retailers are seeing right now with cWatch
+3-8%
conversion uplift
+5-12%
basket value uplift
20-40%
recovery of lost out-of-stock sales
