Case study
5 min read
At Carrefour Market Tongeren, store manager Patrick Leijsen faced familiar daily struggles:
Traditional communication tools weren’t keeping up. Staff often needed to physically walk between departments to solve problems, and interruptions during customer interactions were constant. Patrick needed a way to reduce inefficiencies while keeping customers feeling seen and supported.
The store rolled out cWatch, giving staff smartwatches connected to cPanel tablets at the busiest points of the shop floor.
Fish counter
Reverse vending machine
Loading dock
When a customer presses a button on a cPanel, the right staff member receives the alert immediately. If no one responds, the call escalates to managers and the front desk – so every request is handled.
Carrefour Market Tongeren also set up custom calls such as “Call 30” for collecting small change at the cash register, and used cWatch to simplify internal communication, staff coordination, and response times for supplier deliveries.
One press on the cWatch answers a call from the shop floor at Carrefour Market Tongeren.
What used to take three trips — to the product, to the shelf, and back — now happens in one smooth step.
Wait times at the loading dock have been drastically reduced.
Customers see on the cPanel that help is on the way, and feel reassured.
Older employees were the first to embrace cWatch, appreciating how easy it is to use.
One manager says they refuse to work without the watch now.
By introducing cWatch, Carrefour Market Tongeren transformed daily store operations — making life easier for staff, suppliers, and customers alike. Simplicity, speed, and clear communication are now part of the daily routine.
From frustration to flow — that’s the cWatch effect.
“It’s super simple. The peace of mind it brings is incredible. It removes so much frustration. If you asked to take the watch away now — we’d have a problem.”
Patrick Leijsen
Store Manager, Carrefour Market Tongeren
Clients
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