Case study
5 min read
Intersport in Villeneuve-Sur-Lot, France, has embraced cWatch technology, transforming its 3,000 m² store and empowering its 35-person team. The implementation has streamlined communication, enhanced customer service, and optimized in-store operations.
Before cWatch, Intersport Villeneuve-Sur-Lot grappled with inefficient internal communication. “We used mobile phones and considered walkie-talkies, but neither was ideal,” explains Vincent, Store Manager.
Mobile phones were cumbersome, and traditional earpieces often gave customers the impression that staff were preoccupied. The store needed a seamless, immediate, and intuitive solution to improve responsiveness and the overall customer experience.
To tackle these communication hurdles, Intersport Villeneuve-Sur-Lot deployed a strategic cWatch setup: staff were equipped with cWatch devices and cPanel customer call units were installed in key store locations. Team members connect instantly and customers request assistance easily, directly addressing the need for a fluid IT solution to enhance the customer journey. Account setups took under a minute, which was a significant plus for the young team.
20
employees
20
cWatch Devices
5
cPanel Tablets
cDashboard
A cWatch on the shop floor at Intersport Villeneuve-Sur-Lot.
The integration of cWatch has delivered substantial improvements throughout the store:
Customers get prompt assistance, whether they need help in the running shoe department or specialist advice at the tennis service counter.
Staff communicate 1:1 or in groups, check stock and coordinate tasks without disrupting customers or reaching for personal devices.
Quick alerts from the cPanels let employees in the tennis or ski departments manage several responsibilities and step in the moment a customer needs them.
From setting up fitness equipment to fetching the correct shoe size, customer needs are met swiftly, which keeps the store flowing and satisfaction high.
One regular customer noted: “Customer service at Intersport in Villeneuve is a class above other stores… I enjoy coming back here.”
“cWatch changed the way we work. It means faster service, better communication, and a smoother experience for everyone – our team and our customers. It’s a gamechanger for us. We are so satisfied with this solution that we have recommended cWatch to our headquarters for consideration during Intersport’s national buying days.”
Vincent Boissonneau
Store Manager, Intersport Villeneuve-Sur-Lot
92%
Customer calls
Handled through the cPanels
14 s
Response time
Average answer to a call
232
Voice messages
Exchanged by staff every day
Clients
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