Case study
4 min read
The store lacked appropriate communication tools, which caused issues and inefficiencies, particularly around the Click and Collect service located in the fitting room area. Retrieving a Click and Collect order was often difficult and time-consuming for customers, because finding an available staff member was a challenge in itself.
Processing online orders is not a continuous task in a typical store, and permanently assigning a dedicated employee to that role is not feasible.
The Click and Collect point in the fitting room area at Kiabi Nort-Sur-Erdre.
5
cWatches
1
cPanel
A customer request from the cPanel lands straight on the wrist.
cWatch improved communication within the store and saves time throughout the day. The cPanel in the fitting room for Click and Collect has been particularly beneficial, allowing employee time to be allocated far more flexibly.
Employees can now be anywhere in the store, doing whatever the shift needs, because the cPanel lets a customer call somebody on demand.
Clients
Explore more insights on retail execution and store performance.
Decathlon Magnolia used cWatch to reach every customer during weekend peaks and remove the delays of traditional staff communication.
Read case study
Carrefour Market Tongeren cut the walking between departments with cPanels at the fish counter, the reverse vending machine and the loading dock.
Read case study
Instant staff-to-staff messaging removed the time lost locating colleagues and checking product availability on the shop floor.
Read case study
Start with a free 30-day pilot - no commitment, no IT project, no risk.
