Improving Store Efficiency and Customer Satisfaction with cPanel: A Kiabi Nort-Sur-Erdre Case Study
Challenge
The store lacked appropriate communication tools, leading to issues and inefficiencies, particularly with the Click and Collect service located in the fitting room area. It was often difficult and time-consuming for customers to retrieve their Click and Collect orders, as finding an available staff member was challenging.
Processing online orders isn’t a continuous task in a typical store, and it’s not feasible to permanently assign a dedicated employee to this role.
Solution
- 5 cWatches
- 1 cPanel
Result
cWatch improved communication within the store and saves time throughout the day. The cPanel located in the fitting room for Click and Collect has been particularly beneficial, allowing for more flexible allocation of employee time.
Now, employees can be in any area of the store performing various tasks. The cPanel enables customers to call an employee for on-demand service.
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