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Help for stores already working with cWatch.
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Our offices
Offices in Poland and France, stores across Europe.
Our teams work from Wrocław and Paris and support retail chains in every country where cWatch runs in stores.
Registered officeWearTech Solutions Sp. z o.o.
ul. Żurawia 71, 15-540 Białystok, Poland
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FAQAll questions
Frequently asked questions
How quickly can a pilot be launched?
A pilot can be launched within 10 days of signing the pilot agreement. Devices arrive pre-configured and ready to use. No IT setup is required before going live.
Does deployment require an IT project?
No. Devices connect via built-in 4G SIM cards and switch to in-store WiFi automatically, so store teams can start communicating from day one without any integration. Optional connections to RVMs, self-checkouts and other store systems are set up by cWatch.
How long does staff onboarding take?
Store teams are typically up and running within a single shift. Training takes about 30 minutes, and using the watch is as simple as recording a voice message. Store associates log in within a few seconds and start communicating immediately.
How many devices does a store need?
You only need enough watches to cover one shift at a time. Any store associate can log in to any available watch, so there is no need to assign a dedicated device to each person. Watches are stored and charged on chargers between shifts.
What happens if a device is damaged?
Service and device replacement are included in the subscription. If a device has an issue, you order a replacement in the cDashboard at no additional cost and with no disruption to store operations.
Is there a minimum contract length?
The free 30-day pilot carries no commitment. After the pilot, subscription terms are agreed based on the scale and scope of the rollout. Contact us to discuss the structure that fits your network.
Can cWatch integrate with our existing store systems?
Yes. cWatch connects to IoT-enabled devices and third-party systems, including reverse vending machines, self-checkout equipment and other in-store infrastructure via the cWatch API. Integrations are optional, and cWatch sets them up for you.
How does cWatch work across multiple stores and markets?
cWatch is built for network-wide deployment. Rollout kits are standardised and activation is remote. Once the devices arrive, a store goes live within one shift. The cDashboard gives central visibility and management across all locations, regardless of country or market.
Does cWatch support multilingual store teams?
Yes. cWatch supports 31 languages with automatic message translation. Each team member can set their own preferred language, so a message sent in Polish can be received in English, Spanish or any other supported language without any manual effort.
What connectivity does cWatch use in-store?
Every cWatch device has a built-in SIM card with 4G connectivity included in the subscription. In stores with WiFi coverage, the device switches automatically between WiFi and mobile data at no additional cost. No dedicated in-store network infrastructure is required.