Case study
5 min read
When Yohan Fréjabise, formerly a telecom executive, took ownership of the Bricomarché store in Île-Jourdain, the business was underperforming. The store, covering approximately 2,000 m² with an additional outdoor area, faced difficulties in managing customer service and internal communication, particularly with limited staff.
This negatively impacted the customer experience and made efficient teamwork difficult. The store needed a practical solution to improve operations and bring customers back.
Yohan chose cWatch to address these challenges. The staff were equipped with cWatch devices, cPanel tablets were placed at key points in the store for customer use, and management uses cDashboard for real-time monitoring and data analysis.
15
employees
10
cWatch Devices
5
cPanel Tablets
cDashboard
cWatch devices and cPanel tablets in daily use at Bricomarché Île-Jourdain.
cWatch reduced customer wait times, and the cPanels give customers a convenient way to request assistance.
Better communication and more efficient operations have contributed to increased sales.
cWatch facilitates clear and direct communication between employees, which fosters better teamwork and problem-solving.
Staff members find cWatch helpful for their daily tasks, contributing to a more productive work environment.
Implementing cWatch has brought a modern approach to store operations, focusing on customer needs and efficient service.
Bricomarché Île-Jourdain’s experience, with quantifiable results, demonstrates how cWatch can provide practical solutions for common retail challenges. By addressing staffing, communication, and customer service issues, cWatch has led to tangible improvements in operations, customer experience, and sales.
“cWatch has made a significant difference in how we operate. Communication is much improved, both with customers and within the team. It allows me to connect with staff immediately, even when I’m not at the store. Customers find the cPanels easy to use, and my team can respond to their needs quickly. I’m very satisfied with cWatch.”
Yohan Fréjabise
Bricomarché Île-Jourdain
Each month the store observes on average:
177
Customer calls
Requests sent from the cPanels
5-8 EUR
Basket value
Higher average shopping cart
3,550
Team messages
Sent between staff members
Clients
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