Less stress, faster service, and smoother operations — thanks to cWatch
The Challenge
At Carrefour Market in Tongeren, store manager Patrick Leijsen faced familiar daily struggles:
- Service counters that couldn’t always be staffed
- Suppliers waiting too long at the loading dock
- Repetitive back-and-forth for price checks
- Frustrated customers and overwhelmed employees
Traditional communication tools weren’t keeping up. Staff often needed to physically walk between departments to solve problems, and interruptions during customer interactions were constant. Patrick needed a way to reduce inefficiencies while keeping customers feeling seen and supported.
The Solution
The store rolled out cWatch, giving staff smartwatches connected to cPanel tablets at key locations like the fish counter, the reverse vending machine, and loading dock.
Now, when a customer presses a button on a cPanel, the right staff member receives the alert immediately. If no one responds, the call escalates to managers and the front desk — ensuring every request is handled.
Carrefour Tongeren also set up custom calls such as “Call 30” (for collecting small change at the cash register), and used cWatch to simplify internal communication, staff coordination, and response times for supplier deliveries.
The Results
Price check delays eliminated: What used to take three trips — to the product, to the shelf, and back — now happens in one smooth step.
Supplier frustration gone: Wait times at the loading dock have been drastically reduced.
Customer experience improved: Customers see on the cPanel that help is on the way, and feel reassured.
Smooth adoption, even among skeptics: Older employees were the first to embrace cWatch, appreciating how easy it is to use.
High staff satisfaction: One manager says they refuse to work without the watch now.
“It’s super simple. The peace of mind it brings is incredible. It removes so much frustration,” says Patrick. “If you asked to take the watch away now — we’d have a problem.”
Patrick Leijsen
The Conclusion
By introducing cWatch, Carrefour Market Tongeren transformed daily store operations — making life easier for staff, suppliers, and customers alike. Simplicity, speed, and clear communication are now part of the daily routine.
From frustration to flow — that’s the cWatch effect.
Learn how our customers around the world use cWatch every day to enhance team collaboration, improve safety, deliver a better buying experience, and increase visitor-to-customer conversion.
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